- Brand : HP
- Product name : 5y Active Care Next Business Day Onsite DMR DT Solution Supp
- Product code : U53CQE
- Category : Warranty & Support Extensions ✚
- Data-sheet quality : created/standardized by Icecat
- Product views : 37488
- Info modified on : 24 Jun 2024 12:49:18
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Long product name HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp
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5y Active Care Next Business Day Onsite DMR DT Solution Supp
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HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp
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HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional components sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.
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Short summary description HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp
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HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp, Active Care, Remote and Onsite, In warranty, Standard workdays - 9 hours, 5 years, Next business day response
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Long summary description HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp
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HP 5y Active Care Next Business Day Onsite DMR DT Solution Supp. Support type: Active Care, Place of service: Remote and Onsite, Warranty coverage: In warranty
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Fast response timesOptimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
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Quick resolutionsHelp reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
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High device uptimeGet fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
| Supplier features | |
|---|---|
| Support type | Active Care |
| Place of service | Remote and Onsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 5 years |
| Supplier features | |
|---|---|
| Response time | Next business day response |
| Service method | Onsite and Predictive Support |
| Additional support option | Defective media retention; PC Solution; Active Care |
| Care Pack type | Electronic |
| Coverage period | 60 month(s) |
| Warranty type | S |
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