Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13

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  • Brand : Lenovo
  • Product name : Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13
  • Product code : 5WS1L39561
  • Category : Warranty & Support Extensions
  • Data-sheet quality : created/standardized by Icecat
  • Product views : 26226
  • Info modified on : 21 Jun 2024 15:02:17
  • Product Brochure/Datasheet (1.4 MB)
  • Bullet Points Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13 :
    • - 24x7x365 hardware and software support
    • - Direct access to advanced technicians
    • - Single point of contact and simplified escalation
    • - Unscripted solutions through phone, chat, or email
    • - Next business day onsite and parts prioritisation
    • - Proactive and predictive issue detection
  • Long product name Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13 :

    Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13

  • Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13 :

    Premier Support Plus
    Add a little Plus to your IT support service.
    How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation? How can you ensure international coverage across the globe? How can you harness the power of AI insights to monitor the health of your device fleet?

    You’re probably asking many similar questions. Here’s one single solution.
    Let Premier Support Plus take the strain
    We’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break/fix burden.

    Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.

    Premier Support Plus at a glance
    Premier Support Plus delivers seamless, reliable, and repeatable IT support that works every time, reducing downtime to maximize end user productivity.

    Premier Support Plus in detail
    Predict and prevent features combine with additional protection services to provide the ultimate support experience.
    Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.

    Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.[2]

    Services Engagement Manager (SEM)[4]: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.

    Proactive and Predictive support[3]: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.

    Accidental Damage Protection (ADP)[2]: From coffee spills to power surges, ADP typically saves 28-75%* compared with the cost of repair or system replacement.

    International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.

    Keep your Drive (KYD)[2]: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.

    Sealed Battery cover (SBTY)[2]: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

    Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.

    Unlock innovation, and boost user efficiency with the right support: Premier Support Plus

  • Short summary description Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13 :

    Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13, 3 year(s), On-site

  • Long summary description Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13 :

    Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13. Number of years: 3 year(s), Type: On-site

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Reasons to buy
  • 3 Years Premier Support Plus
    Open the door to better outcomes
    Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.

    Boost productivity and EX with a single support solution
    Lenovo Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time - anytime, anywhere.

    The result? Reduced downtime, increased productivity, and a much better employee experience. Check what else Lenovo Premier Support Plus can do for your workforce, your IT teams and your business.
  • The broadest, smartest support solution out there
    Lenovo Premier Support Plus goes beyond best-in-class user support and issue resolution. It offers a suite of smart services that help your business in the journey toward maximum productivity. Take a look:
  • Accidental Damage Protection
    Reduce device repair costs by up to 80% and protect your investment in technology.
    Lenovo Device Intelligence
    AI-powered tools that deliver proactive and predictive alerts that enable pre-emptive issue remediation
  • Keep Your Drive and Sealed Battery
    Enhance data protection and get extended warranty for your fleet’s batteries.
    International Services Entitlement
    Travelling for business? ISE extends your ADP, KYD and SBTY coverage internationally
  • Get to know the Premier difference
    As IT budgets contract, your business needs to reduce complexity, decrease operational costs, and find ways to increase the efficiency of your in-house IT teams. With Lenovo Premier Support Plus, you get prompt issue resolution and can get on with doing what they do best – focus on your growth and be as productive as possible.

    Experience Lenovo Premier Support Plus:
  • Premier Support Plus in detail
    Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.


    Predict and prevent features combine with additional protection services to provide the ultimate support experience.

    Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.

    Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.2

    Services Engagement Manager (SEM)4: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.

    Proactive and Predictive support3: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.

    Accidental Damage Protection (ADP)2: From coffee spills to power surges, ADP typically saves 50-93%* compared with the cost of repair or system replacement.

    International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.

    Keep your Drive (KYD)2: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.

    Sealed Battery cover (SBTY)2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

    Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.

    Unlock innovation, and boost user efficiency with the right support: Premier Support Plus
Video
Specs
Features
Product type Upgrade
Type On-site

Features
Service type Premier Support Plus
Service included Parts and Labour
Number of years 3 year(s)
Distributors
Country Distributor
1 distributor(s)
2 distributor(s)
2 distributor(s)
3 distributor(s)
3 distributor(s)
2 distributor(s)
2 distributor(s)
2 distributor(s)
1 distributor(s)
1 distributor(s)
1 distributor(s)
1 distributor(s)
1 distributor(s)
Disclaimer Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labour (for system with 1 year on-site warranty) - 3 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M70q Gen4, M80q Gen 3, M80s Gen 3, ThinkCentre neo 50, V55t Gen 2-13 :

1. OEM software only, level 1 best effort support
2. Dependent on market, parts, and HW availability
3. Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issue confirmation.
4. 500-unit minimum

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