• - Access to support is available Monday to Friday during local business hours.
• - Remote diagnosis, online and technical telephone support
• - Replacements parts and materials
• - For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an onsite service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on- site the next business day.
• - There are specific restrictions and terms to this service:
• - Technicians are available Monday-Friday from 8:00 am to 6:00 pm local time, excluding local holidays.
• - Generally, calls received by Dell before 5:00 pm local time qualify for next-business day service, however, regional differences apply.
• - In the event that additional parts/resources are required once the on-site technician is at the Customer’s site, work may be temporarily suspended until the additional parts/resources arrive
• - If you need more than business hours support. Consider ProSupport

3Y Next Business Day – 5Y Next Business Day

Should the system develop a fault and for issues that cannot be resolved remotely, a service technician can be dispatched to the customer’s location, a technician will typically arrive on-site the next business day.

DELL 3Y Next Business Day – 5Y Next Business Day, 5 year(s), 8x5, Next Business Day (NBD)

DELL 3Y Next Business Day – 5Y Next Business Day. Number of years: 5 year(s), Service time (hours x days): 8x5, Next Business Day (NBD)