Service & support options: Care Pack services provide a range of life cycle support options that let you choose the service levels that meet your business requirements, from basic to mission-critical. A full range of HP Care Pack hardware and software services are available including: Installation and start up; Education courses; Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window with options including 4-hour response or 6-hour Call To Repair; Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and VMWare-based IT solutions helping to deliver high level of application availability. Response times range from 30 mins for critical problems to 2 hours. System Management, Performance Services and Mission Critical Support SolutionThree-year limitedincluding hardware diagnostic support, pre-failure(coverage of hard drives, memory and processors).